Accessible parking is available, and is located to the east of the SFC Plaza Area and marked with easy to follow directional signs. Elevators are located on the north and south side of the lobby concourse. The accessible drop off area is located on the southwest side of the facility.
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Service animals are welcomed into the building and must remain on a leash or harness at all times.
Cameras, photography, audio and video recording devices are prohibited.
Children two (2) and older require a ticket.
Doors & Entry
For most events, doors open approximately 1 hour prior to the event start time.
All patrons entering the facility are subject to search and inspection.
• EXCESSIVELY LOUD OR ABUSIVE LANGUAGE AND OBSCENE GESTURES
• FIGHTING, THREATENING TO FIGHT OR THROWING OBJECTS
• ACCESSING OR ATTEMPTING TO ACCESS THE STAGE AND/OR PERFORMER/PERFORMACE AREAS
• LOITERING, TRESPASSING, SOLICITING AND PEDDLING
• Centre Management reserves the right to prohibit other items as deemed necessary
With the exception of show cancellations or postponements, all ticket sales are final. No refunds or exchanges.
Restrooms are located on the north and south ends of the Lobby concourse, north and south end of the Grand Suite level, as well as the north and south end of the Loge level. Family restrooms are located adjacent to these.
Restrooms in Smart Financial Centre at Sugar Land have diaper-changing stations available and are accessible to persons with disabilities.
Smart Financial Centre at Sugar Land is a non-smoking facility. Smoking is prohibited within 25 feet of any entrance.
Strollers are not permitted in the seating sections. A stroller check service can be found at Guest Services.
Smart Financial Centre at Sugar Land has 14 private Grand Suites which hold up to 20 people. Grand Suite information can be found on our Grand Suites page.
The Grand Suites entrance is located to the right of the venue.
The Ticket Office is located at the front entrance to Smart Financial Centre at Sugar Land. Ticket Office hours are Monday-Friday from 10:00 a.m. to 6:00 p.m. On event days falling on the weekend, the ticket office will open at Saturday at 10:00 a.m. and Sunday at Noon 12 p.m.
Tickets will be made available for purchase at Ticketmaster.com prior to being made available at the Smart Financial Centre's Ticket Office.Tickets will be made available to purchase at the Ticket Office no sooner than three days after on-sale.
For questions regarding ticketing, please call (281) 207-6278. Tickets are sold through Ticketmaster.com or at the Ticket Office.
Tickets are sold through Ticketmaster.com or at the Ticket Office. Resale of tickets is not permitted.