Business Process Mapping (BPM) Course Course Overview This 1 day course teaches students how to improve operations and drive down costs through process mapping. Business Process Mapping (BPM) is one of the most effective methods for organizations to reduce errors and waste, increase productivity and improve customer satisfaction.  The instructor will share valuable, real-world experience in teaching students to map their business processes and identify critical areas for improvement using the powerful Six Sigma tools DMADV and DMAIC. Who Should Attend �-� Management Representatives �-� Quality and HSE Managers �-� Operations personnel �-� Management representatives �-� System coordinators �-� Change Agents �-� Improvement teams Course Highlights �-� explain how process maps can be used as visual tools to illustrate core processes �-� explain the use of DMAIC tool: define, measure, analyze, improve and control �-� explain the use of DMADV tool: define measure, analyze, design and verify �-� how to drive unnecessary costs out of your organization.improving understanding of processes �-� improve business and operational performance �-� how to use process maps to manage an organization and support its overall goals �-� improve internal efficiencies, effectiveness, adaptability and customer service �-� eliminating unnecessary processes �-� identifying outsourcing opportunities Business Process Mapping (BPM) 280.00